Says can only work locally
Can someone please help me my tapo cameras stopped recording to cloud I've removed reset to factory and the both are still saying the same thing no matter what I do and I can't even add them now to my tapo care plan I've been at this for hours I've rebooted hug you name it I've tried it.. Please can anyone help
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Hello,
Welcome to the community, to help us better understand the issue, could you please first confirm the current status of the cameras in the Tapo app:
Do the cameras show as online or offline in the app?
Or do they appear online only when your phone is connected to the same Wi‑Fi as the cameras, but show offline when you switch to mobile data or another Wi‑Fi network?
If the cameras are only accessible when your phone is connected to the same local network, this usually indicates a local‑only connection issue rather than a cloud recording problem. In this case, we recommend following the troubleshooting steps in the official guide below: Cannot view Tapo/Kasa Camera
Regarding adding the cameras back to your Tapo Care plan, please also review the official instructions here to ensure the cameras are added correctly to the subscription:
https:How to add new cameras to my Tapo Care plan
If the issue persists after following the above guidance, please provide more detailed information, including:
1. The exact status shown in the app (online/offline)
2. Any error messages you see
3. Screenshots of the relevant pages in the Tapo app
Best Regards.
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- Report Inappropriate Content
Hello,
Welcome to the community, to help us better understand the issue, could you please first confirm the current status of the cameras in the Tapo app:
Do the cameras show as online or offline in the app?
Or do they appear online only when your phone is connected to the same Wi‑Fi as the cameras, but show offline when you switch to mobile data or another Wi‑Fi network?
If the cameras are only accessible when your phone is connected to the same local network, this usually indicates a local‑only connection issue rather than a cloud recording problem. In this case, we recommend following the troubleshooting steps in the official guide below: Cannot view Tapo/Kasa Camera
Regarding adding the cameras back to your Tapo Care plan, please also review the official instructions here to ensure the cameras are added correctly to the subscription:
https:How to add new cameras to my Tapo Care plan
If the issue persists after following the above guidance, please provide more detailed information, including:
1. The exact status shown in the app (online/offline)
2. Any error messages you see
3. Screenshots of the relevant pages in the Tapo app
Best Regards.
- Copy Link
- Report Inappropriate Content
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