Laptop is not connecting to closest mesh node
I have a Deco XE5300 mesh network with 4 nodes. The 4th node is a model X20 I added in the basement as the signal was weak. I work right next to this basement node and my laptop refuses to connect to it. My iPhone has no problem connecting to it when I am near. I tried to specify the connection for my laptop to this node and it still does not connect. Any advice?
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Since this is a specific device (your laptop) having trouble connecting to the Deco network, please try these troubleshooting steps:
1. Check Access Control: Go to the Deco app > MORE > Access Control (Allow List or Block List), and check if your laptop is mistakenly blocked.
2. Delete the device from the client list: Go to the Deco app > Client List (check the offline client list) > Find your laptop (if it exists) > Delete it. This will remove its connection preference settings which might potentially be causing the issue.
3. Disable Fast Roaming: Go to the Deco app > MORE > Advanced > Fast Roaming, and disable fast roaming.
4. Change encryption method: Go to the Deco app > MORE > Wi-Fi settings, and change the main network encryption method to WPA2/WPA-PSK, then try connecting your laptop to the Deco Wi-Fi again.
5. Update Wi-Fi driver: Update the Wi-Fi driver on your laptop to the latest version available from the manufacturer's website.
These steps should help resolve the connection issue with your laptop. The Wi-Fi driver update and disabling fast roaming are often the most effective solutions for laptop-specific connectivity problems.
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Hi,
@HelpFixDecoApp Thank you for your suggestions.
@JmcG When the laptop is near the basement Deco, please also try to disable the Wi-Fi on it, then enable the Wi-Fi again, and check if it will connect to the basement Deco.
Best Regards
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Since this is a specific device (your laptop) having trouble connecting to the Deco network, please try these troubleshooting steps:
1. Check Access Control: Go to the Deco app > MORE > Access Control (Allow List or Block List), and check if your laptop is mistakenly blocked.
2. Delete the device from the client list: Go to the Deco app > Client List (check the offline client list) > Find your laptop (if it exists) > Delete it. This will remove its connection preference settings which might potentially be causing the issue.
3. Disable Fast Roaming: Go to the Deco app > MORE > Advanced > Fast Roaming, and disable fast roaming.
4. Change encryption method: Go to the Deco app > MORE > Wi-Fi settings, and change the main network encryption method to WPA2/WPA-PSK, then try connecting your laptop to the Deco Wi-Fi again.
5. Update Wi-Fi driver: Update the Wi-Fi driver on your laptop to the latest version available from the manufacturer's website.
These steps should help resolve the connection issue with your laptop. The Wi-Fi driver update and disabling fast roaming are often the most effective solutions for laptop-specific connectivity problems.
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Hi,
@HelpFixDecoApp Thank you for your suggestions.
@JmcG When the laptop is near the basement Deco, please also try to disable the Wi-Fi on it, then enable the Wi-Fi again, and check if it will connect to the basement Deco.
Best Regards
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They've just released a brand new beta firmware for the following Deco models:
Applies to:
- Deco XE75 V1
- Deco XE75 Pro V1
- Deco XE5300 V1
Please make sure your hardware version is either V1 or V1.6 by using the following FAQ.
If you want to test it out, you can read more about it using the link below. If you encounter any problems with the beta, please report them using the same link found below.
Deco XE75/XE75 Pro/XE5300 V1 Pre-Release 1.5.0 Brings WireGuard VPN, DoH/DoT, LED Scheduling & More!
Thanks.
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