Cannot configure outdoor camera

Cannot configure outdoor camera

Cannot configure outdoor camera
Cannot configure outdoor camera
Yesterday - last edited 19 hours ago
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

I originally purchased my Cw520s camera about a year ago.  At that time I was able to successfully configure the camera.  Yesterday, the camera went off line and I was not able to connect to it.  So, I reset the camera and again tried to reconfire the camera.  I could NOT recofigure the camera.  I tried several times tring to reconfigure the camera using several different devices such as my iPhone and several different tablets.  Before each attempt, I turned bluetooth off and back on and I reset  the camera and then tried to reconfigure the camera.  I also tried connecting to the camera using etherenet or wireless.  Absolutely none of the  of the attempts  to find the camera and reconfigure it were successful.  Every attempt indicated that the camera could NOT be found.

 

Any suggestions to resolve this problem would be greatly appreciated.

 

 

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2 Reply
Re:Cannot configure outdoor camera
11 hours ago

  @BobSutn 

Hi,

If you fail to configure this camera, please refer to this troubleshooting guide: Fail to configure Tapo Camera

 

.If the problem persists, contact our customer service team and provide the results of the above troubleshooting steps.

 

Best Regards,
 

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#2
Re:Cannot configure outdoor camera
8 hours ago

  @Hilbert-TP 

 

I've tried to reconfigure the camera multiple times and was not successful.  I will contact the customer service team.

 

Thanx

Bob

 

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#3