@Hrin 

Hi All,
Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously and appreciate your vigilance.

The information and phenomenon reported can't verify whether there is a security issue with the camera. However, to ensure the safety of your data, we recommend prioritizing the following suggestions:

  1. Please refer to the following instructions to stop sharing your camera with others.
      How to Share Tapo and Kasa Smart Devices with Family or Multiple Users
  2. Refer to the following instructions to change the password of your TP-Link account.
      What if I forget my TP-Link ID password for TP-Link Tapo/Kasa deviceaccount
  3. Enable the 2FA feature on the Tapo app to protect your account.
      Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
 

Please contact the local technical support with the following information if you would like to analyze the reported phenomenon further.

  1. The camera's MAC address.
  2. The date and time when the reported phenomenon occurs, and your time zone.
  3. Confirm if you have shared the camera with other persons. Check if you have established the RTSP/Onvif connections with third-party apps.
  4. Go to the Tapo app > Me > View Account > Login Security > Login Activity to see if any other devices have logged into the Tapo app with your account.
  5. If your camera is configured to record video continuously to the inserted SD card, please download the video showing the reported phenomenon for analysis.
  6. Please refer to the instructions "How to get the log of Tapo Camera" to collect the camera log, and send it to support via email.

Best Regards,