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Home shield parental control doesn’t work

Home shield parental control doesn’t work

Home shield parental control doesn’t work
Home shield parental control doesn’t work
a week ago
Tags: #HomeShield #Parental Control
Model: Deco X50   Deco X20  
Hardware Version: V3
Firmware Version: 1.4.10

Hi, I'm subscribing home shield pro with fee.

but bed time, time limit and off time, any of them doesn't work but the devices under control can get acccess to internet without limitations.

The devices are iPhone x3, chrome book x 2 and win11 tablet x1.

I confirmed random and private MAC are off and fixed.

I rebooted the deco, I recreated the parental control profiles, but I found no change and improvement.


I found the manual MAC address block works and I'm using this way temporarily but unbearable to on/off kids devices manually everyday.

 

here, it's my deco configuration :

ONU-wire-X50-wire-hub-wire-X20

                                      +-wire-x20

 

x50 is main deco ,2 x20 are connected by wire.
 

please give me advice to fix this issue.

 

I uploaded my deco log through support form in deco app and I explained my issues in Japanese.

 

Thank you,

 

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#1
9 Reply
Re:Home shield parental control doesn’t work
a week ago

@Solla-topee 

 

Please advise 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
Re:Home shield parental control doesn’t work
Tuesday

  @Ume74 

Hi,
Here is a pre-release firmware for the Deco X50 V3.0. You can try the new firmware and check if it helps.
Deco X50/X50Pro/X50-PoE Pre-Release Firmware 1.7.0 Introduces DoH/DoT, Channel Selection, and More!
 

Please confirm the following information if the same phenomenon persists.
  1. If you have configured a parental control profile for an iPhone, when the iPhone should have no internet but it does (such as during bedtime period), please record the iPhone's MAC address in the parental control profile, and then go to the Deco app > online client list to check the same iPhone's MAC address. Are the two MAC addresses the same?
  2. If you have sent the Deco app log to our support team via email, do you have an email reference number(such as TKIDXXXX)? If so, please send it to us.
  3. Please send us the detailed parental control settings pages via email, such as the screenshots of the Bedtime, Time Limits, and Offtime pages.

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#3
Re:Home shield parental control doesn’t work
Tuesday

  @Solla-topee 

Thank you for tour reply. I will try to update the firmware to see if any improvement first.

Stay tuned....

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#4
Re:Home shield parental control doesn’t work
Tuesday

 I can confirm that it doesnt work unless blocked individually like mentioned. 

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#5
Re:Home shield parental control doesn’t work
Wednesday

  @M3nphls 

 

Welcome to the community.

 

Do you also have a Deco X50 V3.0? Did you try the steps in the following post? If your deco isn't the X50 V3 can you please provide the following.

 

  1. Deco model number
  2. Deco firmware version - How to find the firmware version of Deco
  3. Deco hardware version - How to Find the Hardware Version on Your TP-Link Device  

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
Re:Home shield parental control doesn’t work
Wednesday

  @Solla-topee 

 

I updated the firmware ,but unfortunately no improvements.

I sent the log over the customer support in the deco app.

Could you check the log?

I saw the a lot of fopen fail mesaage for temp files.

 

Thank you,

 

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#7
Re:Home shield parental control doesn’t work
Wednesday

  @Ume74 

 

When you submited your logs you should have gotten an email with a TKID number. Can you please provide this number for @Solla-topee 

 

Thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#8
Re:Home shield parental control doesn’t work
Thursday - last edited Thursday

Hi, I sent my log and problem statement using deco app customer support feature. But I have not received any email from you, no idea about TKID. I also checked the spam email box but I confirmed I have no emails from you. I sent the log twice using the deco app. How can I check if my log is sent as expected?


I attached the pic to explain how I sent the log using deco app.

 

 

 

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#9
Re:Home shield parental control doesn’t work
Thursday

  @Ume74 

Hi, 
The email reference number for your case is TKID260582343. Our support team is following up on the case and will reply to you via email. Please wait patiently.
Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
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#10

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