@EivindB
Since your devices are dropping connection while the Deco units appear to be working (showing green lights), please try the following:
For your mobile devices (iPhone and MacBooks):
1. In the client list section of the Deco app, select each affected device and verify that:
• 'Speed Limit' is disabled
• 'Mesh' option is turned 'on' (this should be on by default)
• 'Connection Preference' is set to 'auto' (default setting)
2. In the 'Parental Control' section of the Deco app, ensure that your devices are not accidentally restricted by any parental control profiles.
3. Ensure your devices are connected to the nearest Deco unit with strong signal and are using the 5GHz or 6GHz band instead of 2.4GHz, as 2.4GHz is not recommended for high-speed devices. Try turning Wi-Fi off on each device and turning it back on to reconnect to the network.
4. Open the Deco app, go to MORE > ECO Mode (if available), and ensure that ECO Mode is turned off.
5. Make sure both the main Deco and any satellite units are properly placed • don't put any Deco unit in enclosed spaces like cabinets, shelves, or corners. They should be in open areas.
If the issue still persists after trying these steps, please reply back to this post.
