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C645D cameras offline if not connected via local network

C645D cameras offline if not connected via local network

C645D cameras offline if not connected via local network
C645D cameras offline if not connected via local network
Friday - last edited Monday
Tags: #Device Connectivity #Remote Control
Model: Tapo C645D KIT  
Hardware Version: V1
Firmware Version: 1.17 b 260116 rel.37912

Off WiFi On WiFi Hi,

 

I have 8 Tapo cameras of different models (C660, C206, C460) connected to an Omada network.  I am having an issue with ONLY the two C645D cameras showing offline whenever I am not on the local network. The Tapo app device is NOT on the same SSID locally, but no ACLs are currently in place so traffic flows freely locally, and both SSIDs have free access to the internet.
 

The cameras connect to two different APs, one is a EAP720 and one is a EAP610.  

I have tried connecting only via 2.4GHz with no change. 
I can use my phone to connect/disconnect from WiFi and get an immediate result. 

I get the same result if I connect to a WiFi network outside/remote, so it is not specific to cellular connection. 
 


Thoughts? 

 

 

 

thanks,

Bob

 

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Re:C645D cameras offline if not connected via local network
Monday

  @BobDownSouth 

 

Check suggestions here - Part 3. Unable to control the Tapo camera remotely. What to do if I can't control my Tapo cameras on the Tapo app?

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Tags

Device Connectivity Remote Control