TP-Link CommunityTapo Smart CameraAll Tapo devices offline whilst away but Powerwall and alarms showing OK on same WiFi network

All Tapo devices offline whilst away but Powerwall and alarms showing OK on same WiFi network

Thursday - last edited Yesterday

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Registered: 2026-06-04

All Tapo devices offline whilst away but Powerwall and alarms showing OK on same WiFi network

Thursday - last edited Yesterday

Model: Tapo C500 Tapo C210

Hardware Version: V1

Firmware Version: 1.3.6

C500 HW1.0, FW 1.3.6

2x C210 HW2.0, FW 1.5.3

TD21 HW1.0 FW 1.1.2

I am away from home and two days ago all notifications and access via app to cameras and doorbell ceased.

The home network continues to allow remote access to Tesla Powerwall and home security alarm system.

There are no grid or other power failures in Powerwall logs.

My ISP reports no internet access disruptions.

I cannot directly access my router because I have never enabled remote access.

I'd appreciate any thoughts on why (apparently) only Tapo device remote access has failed?

1 Reply

Yesterday

Posts: 399

Helpful: 20

Solutions: 194

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Registered: 2026-04-07

Re:All Tapo devices offline whilst away but Powerwall and alarms showing OK on same WiFi network

Yesterday

If the camera shows “Local Only” and cannot be viewed remotely, follow Scenario 2 in this FAQ: Tapo/Kasa Camera Not Working: Cannot View Camera Troubleshooting Guide

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.

Best Regards,

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