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Tapo Care isn't recording

Tapo Care isn't recording

Tapo Care isn't recording
Tapo Care isn't recording
Yesterday
Tags: #Recording #Tapo Care
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.9.1

Hello, After replacing my corrupted SD card with a new one on May 24, the Tapo Care cloud service is not recording motion or person detection events, although regular recordings are being saved to the SD card. Increased the detection sensitivity by 6 to 7. I think you should take a look at my Hardware and Cloud subscription issue in detail. TP Link ID: rezankalam.3@gmail.com Tapo C200 MAC: A8-42-A1-65-A4-91

 

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Re:Tapo Care isn't recording
Yesterday

  @NEKAlam 

Hi,

Tapo Care stores only detection-triggered clips in the cloud for 7 or 30 days (based on your plan). Older clips are automatically deleted. If no cloud videos appear:

    1. Ensure both the camera and Tapo App firmware are up-to-date.

    2. Verify if the camera is added to the Tapo Care plan: How to add new cameras to my Tapo Care plan

    3. Enable detection and increase sensitivity on the Tapo app > Device Settings > Detection page.

    4. Turn on the camera alarm and walk in front of the camera to confirm detection works and triggers the alarm.

    5. Confirm the camera is connected to the internet/cloud (solid green LED, accessible via mobile data).

    6. Improve network quality by moving the camera closer to the router.

    Refer to this article for more troubleshooting: Troubleshooting for cloud video recordings of Tapo Camera

 

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.

 

Best Regards,

 

 

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Recording Tapo Care