@Pdizzle

Hi，

If you are unable to set up or configure your Tapo camera, please follow the steps below for your camera type. 

 Error “Unable to Find/Connect to this Tapo Camera”

    1. Confirm the camera model selected in the app is correct. Move your phone/tablet closer to the camera.

    2. Disable cellular data, VPNs, and ad‑blocking apps.

    3. On iOS, ensure Local Network is enabled: Why do I need to give Local Network permission to TP-Link apps in iOS devices?

    4. Wi‑Fi models: Ensure the phone is connected to the camera’s default Wi‑Fi.

    5. Bluetooth models: Enable Bluetooth, toggle it off and on, then retry.

    6. Wired models: Ensure the phone and camera are on the same network. Try a different Ethernet cable or router LAN port.

For more details, refer to: Tapo Camera Not Connecting to Wi-Fi: Troubleshooting Guide

If the problem persists, contact our customer service team and provide the results of the troubleshooting steps above.