Issues with vacuum

Issues with vacuum

Issues with vacuum
Issues with vacuum
Friday
Model: Tapo RV20 Mop Plus  
Hardware Version: V1
Firmware Version: 1.1.3

I'm having a few issues with my vacuum.

 

1. when it's on charge a lot of the time it starts charging then all of a sudden comes off the base then keeps saying it's look for home, even though it was there

 

2. It keeps going offline for no reason and stops charging too

 

3. I have it set to a schedule and sometimes it doesn't go on the schedule and somehow makes a new map on it's own which usually is circles of the room it's stored in

 

has anyone had these and how did you fix it?

  0      
0
#1
Options
2 Reply
Re:Issues with vacuum
Yesterday

  @YasmineK 

 

Does your device currently have any battery power left? We might need to address that first. Please follow the suggestions here: What to do if Tapo robot vacuum unable to charge?

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
0
#2
Options
Re:Issues with vacuum
22 hours ago

  @Wayne-TP 

Yes it will have battery charge. It gets charge and then takes itself off the base saying "going home" even though it was already there and charging.

  0  
0
#3
Options