Update: I received an automated email with ticket ID TKID260640499, but no actual solution yet. The random "connected but no internet" drops are still happening constantly on my Deco X50 V1.30.
If any community moderators see this, please escalate TKID260640499 so the technical team can investigate. Please email me directly if you need any further details or testing.

  @Solla-topee 

Hi Solla-topee,

Thank you for the troubleshooting link. I would like to emphasize that none of these issues exist when I use firmware version 1.2.6. This behavior is clearly related to the newer 1.8.2 beta firmware. As a customer, I want to use the latest firmware and enjoy the features that come with it, but at the moment I simply cannot because of these critical issues. Below are my answers to your questions:

1. The LEDs on both the main and satellite Deco units always remain solid green when the issue occurs. Even though the lights stay green, internet access stops completely several times a day, usually for around 10–15 minutes before recovering by itself. I have already checked with my ISP, and they confirmed there are no fiber or upstream issues on their side.
2. I currently have 5–6 devices connected. When the problem occurs, not all devices lose internet access at the same time. Different devices randomly lose connectivity while others may continue working for a short period.
3. Performance is excellent close to the main Deco. However, after moving into a room separated by a wall, the signal quality drops significantly and speeds become extremely slow or unusable. Disabling Beamforming sometimes helps temporarily, but the problem eventually returns.
4. I have repeatedly observed devices becoming stuck on both 2.4 GHz and 5 GHz. When moving farther away, devices often remain connected to a weak 5 GHz signal instead of switching to the stronger 2.4 GHz band. Likewise, when moving closer again, they stay on 2.4 GHz instead of returning to 5 GHz. In many cases, I have to manually turn Wi-Fi off and on to restore normal operation.

I would also like to mention my experience with support. After reporting the issue to TP-Link Bangladesh, I was advised to contact the global support address so that the RD team could investigate the firmware problem directly. I followed those instructions and submitted detailed reports and logs. Ticket TKID260640499 was created, but I was then informed that global support does not provide service for my country and was redirected back to the Bangladesh team—the same team that had originally referred me to global support.

I understand that beta firmware may contain bugs, and I appreciate the efforts of the support team. However, being redirected between teams without any indication that the issue has reached the responsible software engineers has been disappointing. I took the time to provide detailed observations because I want to help improve the product, not because I am looking for routine troubleshooting.

TP-Link has earned a strong reputation, and that reputation is one of the reasons I have continued purchasing its products and recommending them to others. Support experience plays an important role in maintaining that trust. I sincerely hope these reports will be taken seriously and escalated to the appropriate software and RD teams. The way issues are handled today will naturally influence my future purchasing decisions and the recommendations I make to friends, family, and colleagues.

Best Regards,

Shantanu