Deco app PPPOE service name
I am unalbe to connect my Deco to the internet as my isp requires service name to connect. Where I can find it in Deco app.
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Hello @Praveen_Kanwar and all,
The option to allow modifying the PPPoE service name has been added on firmware 1.5.0 and above.
(Currently, Deco E4/S4/M4, Deco M5, M9 plus, Deco X20/X60, etc., are all supported.)
When you choose PPPoE as the internet connection, you will see the additional settings about PPPoE service name for example:
For some of the models which did not have firmware 1.5.0 yet, please refer to the following suggestions:
Normally, the PPPoE service name is not necessary for most Internet Providers, so you should be able to connect to the internet without it.
However, if your ISP does require this PPPoE service name, and the internet is not working without it, we will need to confirm some basic information, then we can speed up the troubleshooting:
1. Which country are you located in, and who is your ISP?
2. What are the model number as well as the firmware version of your Deco devices?
3. When configuring the PPPoE connection on the Deco without the service name, how about the LED status on the Deco nodes?
Thank you very much!
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Hello, what is the service name?
The Deco M9 plus supports PPPoE, you can enter the username and password to set it up.
Good day.
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Im too looking for service name option in PPPoe setting. I am using the deco m4 v1. I have been told to add HCDL in the service name. Currently using the archer c60 and it has the service name setting option in advanced tab. But deco m4 does not please help. Deco app i cant find service name
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PPPoE also has Service Name as parameter requirement where a text string is required to be put.
That Service Name parameter input is missing in Deco system.
So what's the work around or any way to enable Service Name?
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@Ashishngupta Did you found a way out for this. I bought Deco E4 and experiencing the same problem.
Ashishngupta wrote
Im too looking for service name option in PPPoe setting. I am using the deco m4 v1. I have been told to add HCDL in the service name. Currently using the archer c60 and it has the service name setting option in advanced tab. But deco m4 does not please help. Deco app i cant find service name
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@prathm5287 I spoke with tplink Service. They said pppoe will not work with the deco e4 or m4. I took static ip from my ISP. Thats was the only way.
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No I have not found any solution for same.
I contacted TP-Link service, they told me that right now there is no solution for same. They might update it in future but when this feature will be incorporated in app they can't say.
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Facing the same issue, @TP-Link can you please fix this.
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@pd200550 Did you get a solution to this problem from TP-Link?
Thanks!
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