TP-Share folder not showing all files and folders

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TP-Share folder not showing all files and folders

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TP-Share folder not showing all files and folders
TP-Share folder not showing all files and folders
2020-03-26 12:19:38 - last edited 2022-06-23 09:52:15
Model: Archer C9  
Hardware Version: V3
Firmware Version:

I have a USB HDD plugged into my router and used it to successfully share all the files to all my smart devices. Recently, I don't know why, it doesn't display all files and folders. On my laptop is the same. However, the full folder sda1(\\tp-share) shows everything. The issue is with the TP-Share folder that the router makes available on the network to smart TVs and smart phones. My TV now only has about eight movies showing available instead of the 100+. Any ideas? Thanks in advance!!

  7      
  7      
#1
Options
41 Reply
Re:TP-Share folder not showing all files and folders
2020-03-27 05:51:51

@Samh321 

 

What is the model number of the HDD and what about the capacity and format? 

 

May I know how did you access the HDD? Please notice that only the media file can be detected if you use media server to access it.

 

Can all files and folders be detected with it plugged into the laptop directly? If it is the same thing, I'm afraid that it may relate to the HDD itself. You can try to back up the files and format the HDD and restore it. 

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#2
Options
Re:TP-Share folder not showing all files and folders
2020-06-11 17:44:12

@Samh321 I have the exact same problem.   I have a SSD attached to my Archer C2300 router via USB, that I've shared.   Among other things, it has folders with pictures organized with a directory structure by year and by month;  There is a folder for every year (e.g.., 2018) and under every year is an identical list of sub-folders with folder names  1-January, 2-February, ...12-December.  But when I access the shared drive I only see some folders - not all. 

 

It is very strange - I mean really strange!   for example, for my 2018 year folder, all sub-folders show up!   But for 2019, I only see folders whose names start with 1 (what the ?!); 1-January, 10-Ocotber, 11-November - but for some reason not 12-December.   But none of the other months.   And the sub-folder names under 2018 are IDENTICAL to those under 2018.  It doesn't matter if I only share 2019 (i.e., I do not share the 2018 folder) - I still only see the small subset of folders with leading "1" in the name.   If I go into the share settings and de-select all sub-folders except for one in particular - (For example, 2019=>2-February) then I can see that folder that previously did not show up.  But if I selectd all, or even a few sub-folders in the 2019 directory, it gives inconsistent, funky results - some show up, some do not.  

 

But 2018, which is the EXACT same folder structure as 2019, shows up just fine.   Lastly - if instead of accessing the shared folder through the media share icon (in Network Locations inb Windows Explorer), I type the URL for the shared fodler directly into the Explorer folder bar (\\share_name) , THEN I can access everything just fine - all the folders show up when I browse the directory tree!!   But I cannot use that trick when trying to view photos from my TV - it only sees the media share on the network, and it sees same funky missing folder view as my computer.   

 

Would really like a fix for this!

  3  
  3  
#3
Options
Re:TP-Share folder not showing all files and folders
2020-08-08 07:17:21 - last edited 2020-08-08 07:27:58

I have exactly the same problem.... Please can you guys fix this. 

Archer AX50 v1.0

Firmware : 1.0.8 Build 20200426 rel.65338(4555)

 

Here is an example. Notice StarGirl is missing from the top folder.

  1  
  1  
#4
Options
Re:TP-Share folder not showing all files and folders
2020-08-08 07:20:14

@Kevin_Z Its not a HDD problem, I have exactly the same problem.

  1  
  1  
#5
Options
Re:TP-Share folder not showing all files and folders
2020-08-10 08:48:56

@Turbo88 

 

Hi, 

 

From what I can tell, it seems to be a DLNA search-found issue between the router and your HDD, which might be caused by some incompatible video files format. It is suggested to try other files and confirm.

 

Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#6
Options
Re:TP-Share folder not showing all files and folders
2020-08-11 05:12:18

@Kevin_Z  If it is file formats then why are the folders missing? Look what I found today....  I found the missing files but they are in some really weird location. 

This is not where I put these files... and there goes your theory about file types. Please can this be fixed as this is an new device... If not I will return this product for a refund.

  1  
  1  
#7
Options
Re:TP-Share folder not showing all files and folders
2020-08-27 08:01:20

@Kevin_Z it's not video formats. I have the same problem on my Archer C5400.

I plugged USB HDD to my router. When I share the whole drive or a specific folder as a media source, I get only few movies available via media server. When I stop sharing and start sharing again the same folder I get different amount of movies. It's always random. I can get only one of 20, the next time I can get 8 of 20 and so on... It's very annoying. To watch the movie I want I now copy it to a separate folder and share exactly that folder. In that case there is only one movie and it is available via media share. As soon as there are more than one movie in the shared folder it gets randomly interrupted during indexing movies. I tried to change names, use only Latin chars, use short names - nothing helps. It's always some random number of movies available out of the shared folder.

Here is my firmware version:

1.2.5 Build 20190411 rel.52981(4555)

ArcherC5400 v2.0

  2  
  2  
#8
Options
Re:TP-Share folder not showing all files and folders
2020-08-28 08:05:26

@ArtemMa 

 

Hi, thanks again for bringing up this to the community.

 

May I know what is the model number and capacity of the USB HDD connected to the C5400? The issue may need to be further analyzed by our engineer, so the case will be forwarded to them and they will follow it up via email, please check your email box and respond.

 

Good days.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#9
Options
Re:TP-Share folder not showing all files and folders
2020-08-28 18:29:40 - last edited 2020-08-28 18:31:01

@Kevin_Z 

I have an mSATA SSD drive connected via USB.  The SSD is a Samsung 860 EVO 500GB mSATA Internal SSD (MZ-M6E500BW)

It is installed in an mSATA-to-USB housing/adapter similar to this:  https://www.amazon.com/dp/B01M08LCXW.   My tp-link router is the Archer C2300
 
Jim
 
  0  
  0  
#10
Options
Re:TP-Share folder not showing all files and folders
2020-08-31 06:46:53

@Jim_M 

 

Hi, thanks for all of the detailed info you've provided previously and sorry to respond late.

 

Please verify the hardware version of the C2300, and ensure its firmware is up-to-date.

 

Show us some screenshots when you try to access those folders via media share icon (in Network Locations inb Windows Explorer) as well as typing the URL for the shared folder directly into the Explorer folder bar (\\share_name), thanks a lot.

 

BTW, only pictures in all the folders?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#11
Options

Information

Helpful: 7

Views: 26110

Replies: 41

Related Articles