Fail to connect to TP-link cloud - RE505x

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Fail to connect to TP-link cloud - RE505x

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Fail to connect to TP-link cloud - RE505x
Fail to connect to TP-link cloud - RE505x
2020-07-11 16:09:32 - last edited 2022-07-13 03:19:43
Model: RE505X  
Hardware Version: V1
Firmware Version:

Hello all,

I tried to connect several times to TP-link cloud my newly bought range extender RE505x but I failed every time. I got the the message: Requested time out.

Please give me an idea what could be wrong!

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#1
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1 Accepted Solution
Re:Fail to connect to TP-link cloud - RE505x-Solution
2021-06-02 08:51:13 - last edited 2022-07-13 03:19:00

Hello everyone, 

Thank you for your feedback and patience while our engineer investigate and provide a fix. This has been fixed in the new firmware released in 2021 for model RE605X V1 and RE505X V1. 

 

Model: RE605X V1 RE505X V1 

Description : when set up range extender cloud function, there is a chance that  TP-Link ID configuration page errors out ' request timed out' message

Fix/ Solution: Fixed on  RE605X_V1_210507 released in June 2021 and later firmware.

Fixed on RE505X_V1_210511RE505X_V1_210511 released in May 2021 and later firmware. 

Please confirm your RE505X / RE605X firmware is the latest, if not, try to update the firmware manually to the latest first, then check again if it can connect to the cloud. 

 

As this an old topic and  issue has been solved in newer firmware, this thread will be temporarily closed.  

For additional feedback, please  start a New Thread for your range extender, also  view Range extender Official & Hightlighted Threads and see if it helps with your case,

 

 

 

More Articles:

[Configuration Guide]  TP-Link Range Extender Setup (Range Extender Mode)

[Troubleshooting] Has connected to TP-Link extender but no internet, what can I do?

[Troubleshooting]   What should I do if Internet speed becomes slow via Range Extender?

[Troubleshooting]   Unable to Connect to WiFi Extender or Saying Incorrect Password

 
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#29
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26 Reply
Re:Fail to connect to TP-link cloud - RE505x
2020-08-12 05:51:09

@Csabi74 

Good day,

Thank you very much for your time and patience.

Sorry for the delay.

For your case, may I get the following details:

Did you try to bind the cloud via Tether APP or via web interface?

Can I have a picture of the error message ‘Requested time out’?

If you try to log into the following website with your cloud ID, would you get any error message: https://www.tplinkcloud.com/?

Thank you very much and waiting for your reply.

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#3
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Re:Fail to connect to TP-link cloud - RE505x
2020-08-12 06:04:44

@Solla-topee 

Hello,

I tried all the options, I mean via Tether APP and via web interface from the LAN.

When I try to log into https://www.tplinkcloud.com/ the repeater it shows me after few seconds that the site is not available.

The repeater works behind an AX10 router that successfully connects to the cloud...

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#4
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Re:Fail to connect to TP-link cloud - RE505x
2020-08-13 06:25:26
Good day, Thank you for your kind reply. We will contact you via email soon for further analysis, please keep an eye on your email box. Thank you very much~
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#5
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-06 09:53:15
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#6
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-06 09:55:00
You have a solution to a problem?
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#7
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-11 09:03:18 - last edited 2021-06-08 01:26:10

@gorisrael 

Hello!

Sorry for the delay.

Did you still have the same issue?

If yes, we would be happy to forward your case to senior engineers?

Last time, I did not get any reply from Csabi74 so there are no more details to move forward.

Thank you very much!

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#8
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-11 11:15:18 - last edited 2020-09-11 11:15:46

i still have the same issue.

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#9
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-14 06:21:58

@gorisrael 

Thank you for your kind reply.

We have already forward your case to our senior engineers.

And please kindly wait for their reply via email.

Thank you very much!

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#10
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Re:Fail to connect to TP-link cloud - RE505x
2020-09-15 08:22:31 - last edited 2020-09-15 08:23:12

@Solla-topee 

the tp cloud in re505x works now only when I put network settings obtain an ip auto. when i put use the following ip address its not working.

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#11
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Re:Fail to connect to TP-link cloud - RE505x
2021-01-10 11:22:56

@Solla-topee 

 

I still have the same problem as well using archer c9 v3 eu

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#12
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