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M4 not moving off yellow light

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M4 not moving off yellow light

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Eimear8

2020-11-18 17:28:07 - last edited 2020-11-19 06:31:15

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M4 not moving off yellow light

2020-11-18 17:28:07 - last edited 2020-11-19 06:31:15

Model: Deco M4

Hardware Version: V2

Firmware Version:

I have just bought a tp link system. Two deco M4 units. One of them is working fine, the other one will not move from the initial solid yellow light. I have tried making this one the main and the sattelite and still not working. It wont reset,I tried forgetting the network and starting again. None of it has worked. It has been on the yellow light for the past 2hours.

1 Accepted Solution

David-TP

2020-11-19 06:31:10 - last edited 2020-11-19 06:31:15

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Re:M4 not moving off yellow light-Solution

2020-11-19 06:31:10 - last edited 2020-11-19 06:31:15

@Eimear8

Hi，

May I know how long have you had the deco and when did this issue start?

Have you tried the firmware recovery?

https://community.tp-link.com/en/home/stories/detail/672

Thank you very much!

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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Eimear8

LV1

2020-11-19 09:08:18

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Re:M4 not moving off yellow light

2020-11-19 09:08:18

@TP-Link_Deco unfortunately the process you mentioned is far beyond my level of technical knowledge. When I was buying the product I was doing so under the assumption that it was a simple set up.

I shall be returning the product to the seller.

Eimear8

LV1

2020-11-19 09:08:44

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Re:M4 not moving off yellow light

2020-11-19 09:08:44

I only bought it yesterday the 18.11.20

Eimear8

2020-11-18 17:28:07 - last edited 2020-11-19 06:31:15

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