iPhone seems connected with wired

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iPhone seems connected with wired

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iPhone seems connected with wired
iPhone seems connected with wired
2021-04-10 12:35:02
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3 Build 20200918 Rel.74289

Hi Support,

 

sometimes i see my iphone xr device connected via ethernet to the main deco device. For example, i worked at living room and my device connected to the main deco in living room. Afterthat i go to the bedroom. I checked my devices signal quality looks like full because i'm sure it's connected to the other deco in bedroom. But when i check it deco mobile ap, it looks like connected to the main deco with ethernet. But not connected to the main device. What can be problem? Also some times iphone connected to wifi but it seems offline in deco app.

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Re:iPhone seems connected with wired
2021-04-14 12:05:10

@GroupPolicy 

Hi, nice to see you again.

Hope the senior engineers could help you fix this issue very soon.

Thank you very much.

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