LTE keeps disconnecting

LTE keeps disconnecting

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Re:LTE keeps disconnecting
2022-11-23 15:27:07

  @Kevin_Z 4g keep disconnecting..

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#13
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Re:LTE keeps disconnecting
2022-11-23 19:48:26

  @Sunshine 

 

Sorry, I'd missed your reply.

 

I've ordered a Huawei B818-263 4G Router, which will hopefully be more stable than the existing TP-Link router.

The TP-Link has always been unstable, and once it drops, it never 'recovers' back to 4G (as far as I'm aware).

If the Huawei has the same problem as the TP-Link, I'll try the TP-Link again sometime and pass on the information you asked for, but hopefully the new router (arriving tomorrow) will do the job properly.

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#14
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Re:LTE keeps disconnecting
2022-11-24 12:38:06

  @Kushal__ 

 

Hi,could you please provide your product information including model no., hardware and firmware version?

 

Besides, what troubleshooting have you done? and who is your ISP?

Please share with us a screenshot of Advanced->Status page and system log file when the problem happens next time.

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#15
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Re:LTE keeps disconnecting
2023-08-23 06:44:45
Thanks, I will definitly try it when I will be in mt week-end house!
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#18
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Re:LTE keeps disconnecting
2023-08-23 09:58:07

  @shopandbuy 

 

Hi, is your Deco X58-4G NZV version? If so, it is a customized model for Vodafone New Zealand, you mentioned that your ISP is One NZ but the mobile ISP on the X58-4G shows vodafone NZ, are they actually the same ISP?

 

You could try the following troubleshooting first, but if the problem still exists, it is recommanded to contact Vodafone to report the issue.

1. Based on the screenshot, it is working on band 28, if it changes a lot, you could follow this guide to select 4G band manaully:

How to select 4G band manually on Deco 4G Products

 

2. Please check and make sure the firmware version is the latest one.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#22
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Re:LTE keeps disconnecting
2023-08-23 10:22:54 - last edited 2023-08-23 21:51:59

  @Sunshine 

Thanks for your reply :)
 
X58-4G(1.0)      1.0.0 Build 20220421 Rel. 76943
ISP is ONE.NZ
ONE.NZ tech has checked cell tower logs - no issues there.
I can resolve by popping the SIM card out/in, or setting “carrier” to “manual” then back to “auto”, or reboot. My connected phone (x58 phone jack) continues to work even though the X58 loses internet.
 
I can confirm that the Huawei B818-263 4G Router is stable and works fine, but is NOT wifi6 capable.
There is a Huawei B818-263 nextdoor to me. I sold mine to get the X58 - regret.
Once the X58-4g drops the Internet, it does 'recover' back to 4G after a very, very long time (red LED goes green)

 

One NZ is vodafone NZ . Deco X58-4G NZV version .

Tried selecting B28 band manually for 3 hours and it just dropped out 10 minutes ago. Can go 5 days without dropouts and then have 4 in 6 hours.

There is only one 4g band where I live rural.

A manual band search reconnects the internet. Faster than rebooting or popping the sim.

Firmware updates says It's up to date.

Enable IGMP - yes

Firefox browser.

Have reported to ONE.NZ and they checked their logs - all good.

B818 was stable so it's not the ISP.

 

Seems simple to update firmware to search bands when connection lost. Couple lines of code eh?

 
 
a
 
n

 

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#23
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Re:LTE keeps disconnecting
2023-08-23 11:53:26

  @Sunshine 

Why can't I upload the log file here? Error says "failed to upload". 13k txt file

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#24
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Re:LTE keeps disconnecting
2023-08-23 19:35:27

  @Kevin_Z 

 

I bought NX510V 5g modem last week and it seems to have the same problem. I set it up last Friday and everything was fine until today. Today the connection was lost and the device did not re-connect. So the connection lasted about 4-5 days. This connection is used to monitor and control our home remotely so this is critical. I used Huawei B818 (4g) before and it did not have problems like this.

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#25
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Re:LTE keeps disconnecting
2023-08-24 07:48:57

  @walzu 

After no end of disconnects with this modem, I bought a 4G Huawei modem in November '22, to replace this 'problematic' TP Link modem. The Huawei has worked perfectly since then, while the TP-Link working was generally measured in hours. Looking at the age of this thread, and the continued failure of this modem, I'd suggest your best option is to return the TP-Link and go back to the Huawei?

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#26
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Re:LTE keeps disconnecting
2023-08-24 07:55:49

  @shopandbuy 

 

Your Deco X58-4G is an ISP-customized model, its firmware is customized according to ISP requirements, and we cannot modify it without permission from the ISP. It's recommended to contact your ISP to report your question/inquiry.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#27
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