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Problems with deco M4R (US) 2.0

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Problems with deco M4R (US) 2.0

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problems with deco M4R (US) 2.0
Problems with deco M4R (US) 2.0
2021-09-28 01:48:55
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.4.3 Build 20200918 Rel. 74289

Hi Everyone! First, sorry for my bad English, i hope can understand me. 

Four days ago, i buy deco m4 pac x2.  The first day works fine, my connection is 50 mbps from internet provider, and in every point of the house, the deco shows that velocity, in the principal and satellite. 

Today, the deco satellite put the led in red color, and the principal deco transmit 5 mbps max. 

I prove the conection directly from the modem provider (wifi and lan) and the velocity was fine. In the deco, lan provide 20 or 30 mbps. 

Any solutions?

Thanks

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#1
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6 Reply
Re:Problems with deco M4R (US) 2.0
2021-09-28 06:18:23

@Estebanquiito 

Hi，

Did Deco M4 work on the access point mode? And both M4 units are wired to the internet provider?

If turning off the 2.4ghz on the Deco, would wireless speed get improved?

After the satellite unit turned red, would a manual reboot get it back to solid white?

 

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#2
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Re:Problems with deco M4R (US) 2.0
2021-09-28 12:34:59 - last edited 2021-09-28 12:36:08

@TP-Link  initially, the m4r work on router mode. After the problem, test the access point modern and do the same issue.

- The main deco is wired to modem, the other works satellite. 

- Both (main and satellite) are reset from the bottom in the top of the deco, and configure again. 

- I tested in 2.4 and 5.8 ghz, turning of one of them

- In his moment, both are working (white light), but the speed issue continue, and the connection is instable. 

- I prove my notebook directly to my modem provider (LAN and WiFi) and no problem with velocity. 

- Thank for the answer!

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#3
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Re:Problems with deco M4R (US) 2.0
2021-09-29 08:21:57

@Estebanquiito 

Thank you for the update.

Maybe you could try to update the following firmware and check whether it improved the network performance:

[Solution] Wi-Fi speed drops down after updating Deco M4 to the latest 1.5.0 firmware

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#4
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Re:Problems with deco M4R (US) 2.0
2021-12-29 16:01:43

@Estebanquiito  I have similar problem like you too, in fact my deco showing I'm having latest version of software. indecision

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#5
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Re:Problems with deco M4R (US) 2.0
2021-12-30 08:28:39

@JeremyHYJ 

Hi, there has been a new firmware 1.5.2 available.

During the release process, some users might not be able to detect the 1.5.2 firmware.

Deco M4_V2_1.5.2

How to Update the Firmware of Deco (Method 2 via web UI)

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#6
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Re:Problems with deco M4R (US) 2.0
2021-12-30 16:46:17

@JeremyHYJ  Hi!!! After some tests with the official store TP link, they're change the decos for a new ones. 

After that, no present any more issues. 

Cheers!!

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Replies: 6

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