Router AX50 | WAN Connection error

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Router AX50 | WAN Connection error

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Router AX50 | WAN Connection error
Router AX50 | WAN Connection error
2022-03-31 07:49:44
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.11 Build 20210730 rel.54485(4555)

Need help on this. More than once per day, clients using wifi stop navigating on the internet with the information that there's no internet connectivity. Wired devices, have no issues and internet keeps working. Once I open the router page, I see that there's an error with Internet under the status page. On the clients, I have this:

 

 

Clicking on "Don't remind me again", restores the internet on all. I also changed the ISP DNS servers to the ones from Google (8.8.8.8) and this won't solve. Release and renew the WAN IP also solves the issue (even though I get the same IP). How can I disable this internet test???

 

I bought this router looking for a stable device that wouldn't cause me any issues and now I spend a lot of time having to open the router page. I need a solution for this.

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#1
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3 Reply
Re:Router AX50 | WAN Connection error
2022-04-01 03:37:07

@roterigopt 

 

Hello, please go through the troubleshooting suggestions in the following thread, then report back with the requested information for follow-up:

Router Disconnects from Internet

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Router AX50 | WAN Connection error
2022-04-03 16:30:51

@Kevin_Z , this is what I've tried:

 

- Changed DNS WAN settings to the ones from Google;

- Replaced the ethernet cable cat 5e with a different one;

- Last version of firmware running;

- Changed the WAN port setting to 1000 Full duplex;

- Same router (ISP) is running for 2y at least without ever having internet issues;

 

Problem is still here. Randomly, wifi devices cannot connect the internet.

 

I use this router for work and I hope we can solve this problem for good. I cannot be restarting the router I don't know how many times a day. 

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#3
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Re:Router AX50 | WAN Connection error
2022-04-06 02:46:15

@roterigopt 

 

To assist and figure it out efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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