Deco x20 v1.26 goes offline randomly.

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Deco x20 v1.26 goes offline randomly.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco x20 v1.26 goes offline randomly.
Deco x20 v1.26 goes offline randomly.
2022-06-23 02:40:54 - last edited 2022-06-23 13:41:52
Model: Deco X20  
Hardware Version: V5
Firmware Version: 1.5.1 Build 20210204

My X20 v1.26 keeps going off line. I need to reboot /unplug for to work then it works for a few hours. I have 3 other V5s that work fine.

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#1
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Re:Deco x20 v1.26 goes offline randomly.
2022-06-24 05:48:51

  @trinideco 

Hi, would the Deco X20-V1.26 turn red when it is disconnected?

Have you tried to swap the location of this V1.26 with one of the V4 satellite X20s to get rid of the location interference?

Thank you very much.

Best regards.

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#2
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Re:Deco x20 v1.26 goes offline randomly.
2022-06-24 11:16:23
It goes red. It's connected via ethernet backhaul. I did move it to a new location, but the results are the same. My new workaround is that I have it on a TP-Link plug and if it goes red I turn it on and off. I'm monitoring to see if that helps - but not ideal.
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#3
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Re:Deco x20 v1.26 goes offline randomly.
2022-06-28 08:51:50

  @trinideco 

Thanks for the update.

Please also help me run a simple test when you are available:

1. please refer to this link and change the Deco X20 V1.2 to be the main Deco:https://www.tp-link.com/en/support/faq/2400/

 

And I see you mentioned Deco X20 V1.2 is on the Ethernet backhaul, would there be any network switch between the main V4 Deco and V1.2 Deco?

if yes, may I know the model number of the switch?

Thank you very much.

Best regards.

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#4
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