deco turning red

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deco turning red

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deco turning red

Ulrik123

2023-06-27 19:54:33

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Helpful: 0

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Registered: 2023-06-27

deco turning red

2023-06-27 19:54:33

Model: Deco M5

Hardware Version: V3

Firmware Version: 1.6.5 Build 20230110 Real. 41561

Just about every day, the Deco boxes change light from green to red and the internet stops working. So then I go into the Deco app and take a restart of the boxes and they work again for a little while before the same thing happens again the next day. This hasn't been a problem before, but it suddenly appeared a while ago. I've also tried plugging out the wires to the boxes and plugging out the router itself, but nothing works.

1 Reply

David-TP

2023-06-28 09:56:56

Posts: 12509

Helpful: 1734

Solutions: 1203

Stories: 9

Registered: 2020-04-14

Re:deco turning red

2023-06-28 09:56:56

@Ulrik123
Hi, Have you tried to unplug the main Deco when it turned red, and connect a computer to the ISP modem to check whether the computer could still get internet from the ISP modem?

If the modem is indeed working properly, a new firmware 1.7.1 has been released a few days ago and it is suggested to check on the Deco APP whether you could update to the latest firmware.

https://www.tp-link.com/en/support/download/deco-m5/#Firmware

It is also suggested to refer to this link for more advice:

Fix unstable connection when connected to the Deco network (case1)

Wait for your reply.

Best regards.

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