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Solution HomeCare Parental Control & QoS Suddenly Stopped Working

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Solution HomeCare Parental Control & QoS Suddenly Stopped Working

SolutionHomeCare Parental Control & QoS Suddenly Stopped Working
HomeCare Parental Control & QoS Suddenly Stopped Working
2023-09-06 03:11:31 - last edited 2023-10-19 08:31:01
Tags: #Parental Control #Official

This Article Applies to:

TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1

 

Issue Description:

The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.

For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.

In addition, QoS function stops working as well.

 

Solution:

 

Updated on Sep. 26th 2023

Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:

Firmware Upgrade Instructions:

For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers

For Deco products: How to Update the Firmware of Deco

Model

Hardware Version

Status

Archer AX10000

V1.6

New firmware 1.3.4 Build 20230906 rel.74809 is available
Archer AX10000 V2.6 New firmware 2.1.6 Build 20230907 rel.65510 is available

Archer AX11000

V1

New firmware 1.3.4 Build 20230906 rel.74809 is available

Archer AX11000

V2

New firmware 2.1.6 Build 20230907 rel.65510  is available

Archer AX6000

V1

New firmware 1.3.2 Build 20230906 rel.52143 is available

Archer AX6000

V2

New firmware 1.1.3 Build 20230906 rel.52177 is available

Archer GX90

V1

New firmware 1.1.3 Build 20230906 rel.45225 is available

Archer AX50

V1

New firmware 1.0.13 Build 20230906 rel.40682 is available

Archer C5400

V2

New firmware 1.2.9 Build 20230907 rel.96516 is available

Archer C5400X

V1

New firmware 1.1.5 Build 20230906 rel.10576 is available

Archer A20

V1

New firmware 1.1.3 Build 20230907 rel.90532 is available

Archer A20

V3

New firmware 1.0.5 Build 20230906 rel.26395 is available

Archer C4000

V2

New firmware 1.1.4 Build 20230907 rel.37295 is available

Archer C4000

V3

New firmware 1.0.5 Build 20230906 rel.9437 is available
Archer C3150 V2 New firmware Build 220919 is available

Archer C2300

EU V1

New firmware 2.0.7 Build 20230906 Rel. 34754 is available

Archer C2300

US V1

New firmware 2.0.7 Build 20230906 Rel. 35477 is available

Archer C2300

EU V2

New firmware 1.1.3 Build 20230906 rel.41773 is available

Archer C2300

US V2

New firmware 1.0.2 Build 20230911 rel.3029 is available

Deco M5

V1&V2&V3&V3.20

New firmware 1.7.3 Build 20230906 Rel. 59213 is available

Deco M9 Plus

V1

 New firmware 1.6.2 Build 20230906 Rel. 78043 is available

Deco M9 Plus

V2&V2.20

 New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing

Deco X60

V1

 New firmware 1.5.2 Build 20230908 Rel. 32618 is available

Deco X60

V2

 New firmware 1.5.2 Build 20230908 Rel. 32942 is available

Deco X20

V1

 New firmware 1.5.2 Build 20230908 Rel. 32721 is available

Deco X20

V1.20

 New firmware 1.5.2 Build 20230908 Rel. 33060 is available
Deco X20 V2.0 New firmware 1.2.3 Build 20230906 Rel. 41655 is available
Deco P7 V1 New firmware 1.4.10 Build 20230911 Rel. 39844 is available

 

Original Solution

We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.

 

We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.

 

For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused

 

Note: If your device model is not listed above but has similar issues with parental control, the cause would be different,  please start a new thread to provide more details.
 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#1
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2 Accepted Solutions
Re:HomeCare Parental Control & QoS Suddenly Stopped Working-Solution
2023-09-25 07:10:22 - last edited 2023-09-25 07:10:29

  @joao_ @Genx23 @Zachbk @xQuantum @kelvsy @mwcarmo 

 

Thank you very much for all the feedbacks, and we have updated the solution on the original post, which added the status of new firmware release for the affected models, please have a check and let us know if you have any further questions.

 

Thank again for all your patience! Hope you could enjoy the internet with our products.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#75
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Re:HomeCare Parental Control & QoS Suddenly Stopped Working-Solution
2024-02-23 06:24:42 - last edited 2024-02-23 06:25:42

  @abuske 

 

Hi, previous issue has been already resolved, if there is any further issue, it is recommended to start a new thread.

For parental control not working issue, please remember to check if the client device uses random MAC address or VPN to avoid the limit, also make sure the router system time is correct.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#135
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145 Reply
Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-07 16:46:59 - last edited 2023-09-07 17:23:32

  @Sunshine Helllo, I have an Archer A20 (AC4000) v3.0 and I am seeing the same issue, parental controls were working a week ago, and now they are not, I tried restoring the whole router and re-configuring it again, and nothing worked. Thanks.

 

I started a new thread as you mentioned if my model was different from the ones you are mentioning.

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#2
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-08 09:44:30

  @Mr_Customer 

 

Hi, thank you for the feedback, I've already replied you in your thread and also added A20v3 into the list since it is with Homecare function as well.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-09 15:46:27
Hi Sunshine! Can you add the AX10000 to list of affected devices? I'm experiencing the same issue as well: https://community.tp-link.com/us/home/forum/topic/622022 I appreciate the team looking into this as it is a great feature and our family relies on it a lot to help keep our kids safe online.
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#4
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-09 20:42:24

  @Sunshine This may be known by TP-Link, but I wanted to add that it's not just the time limits that stopped working, but all of the web filtering is not working. All websites are available, including adult sites, g@mbling sites, and any specific domains blacklisted. Thanks.

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#5
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-09 22:41:00

 @Sunshine 

 

I agree with the information provided by the previous poster. In addition to time limit management not working, web filtering also does not work.


It should be said that all the functions under HomeCare (ex.Parental Control, Qos , Antivirus) may be affected or not work. （QOS not working)

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#6
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-10 03:56:53

  @Sunshine 

 

I am also facing same issues like everyone else. Parental controls have stopped working. Pls request the team to fix this on urgent basis. 

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#7
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-11 13:53:55

  @Sunshine The same problem is with AC 2300 v2

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#8
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-11 15:11:02

  @Kestrel agreed. Nothing is blocked anymore!

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#9
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-11 15:56:38
Yes pleas fix asap so I don’t have to look for another provider of hardware to protect my kids!
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#10
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Re:HomeCare Parental Control Suddenly Stopped Working
2023-09-11 16:10:47

  @Sunshine - thank you for putting this post up. For me it appeared to stop after I upgraded the firmware. My Austictic son is so happy that this is broken we have to use the app and block the connection when 'we' want him to come off the computer:-)

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#11
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