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Deco BE85 IoT broken please fix it

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Deco BE85 IoT broken please fix it

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Deco BE85 IoT broken please fix it
Deco BE85 IoT broken please fix it
2024-02-07 07:43:11
Tags: #Firmware Update #Feature Request #Network Connectivity
Model: Deco BE85  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20231124 Rel.32537

Hi I just replace Deco M9 Plus to BE85 2 moth ago and my house very large I use upto 18 node and all of them connet with cat8.

Signal are very on all 6GHz and 5GHz, but the problem is my IoT cannot connect this new router, such as Ecovac Robot, Camera Wifi, Humidifier . All of them use only 2.4 Ghz, so it use IoT Network. I Try to connect, i sometime get fail to connect on my phone, sometime my phone connect to this signal, it alway get no internet, sometime get wrong password, even i put correct one.

 

Now IoT cannot use. Please fix it fast.

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#1
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3 Reply
Re:Deco BE85 IoT broken please fix it
2024-02-08 07:19:08

  @Termsak 

Hi,  Welcome to the community.

Are there smart home devices able to have a stable connection over the 2.4GHz-only Guest network?

Please also disable "Mesh Technology" on the Deco APP for these IOT devices.

In the meantime, I have sent you the latest beta firmware for Deco BE85 and it has improved the connection in certain ways.

Please let me know whether the beta firmware helps improve the stability.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco BE85 IoT broken please fix it
2024-02-08 10:13:05

  @David-TP I have to say this, all 2.4 Ghz Only device cannot connect to BE85, because there is no internet on 2.4 Ghz band. You said to disable mesh tech, but that will happen when you can connect device. You cant even setup device to work with BE85.

ALL my device 2.4 Ghz such as Google Home Hub Max, Kasa,Topo cant use anymore

I have to use my old router Deco M9 Plus to around for now

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#3
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Re:Deco BE85 IoT broken please fix it
2024-02-08 11:01:49
have you tried turning off all 6Ghz, 5Ghz, just only turn on 2.4Ghz? Beamforming, fastroaming or whatever wifi features, just turn it off. Try it specifically once again with just 2.4Ghz, and WPA/WPA2 protocol
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#4
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Information

Helpful: 1

Views: 784

Replies: 3

Tags

Firmware Update Feature Request Network Connectivity
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