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HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.

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HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.

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HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-18 17:14:16 - last edited 2 weeks ago
Tags: #Firmware Update #MERCUSYS #Network Connectivity #ISSUES

My MERCUSYS AC1900 Wireless Dual Band Gigabit Router MR50G is randomly restarting since last few days 


As there is no specifc community for Mercusys routers, i am reporting this issue here 

The issue looks same as the TP Link Archer C80 

Few things that i have tried 

  • Factory rested router 
  • Disabled Easy Mesh 
  • Auto Reboot is turned OFF  
  • I am on latest firmware 







The logs of router is below - 

Hidded some details like ip and mac address in the log 


##########################################################################
#                    MR50G  System Log 
# Time = 2024-02-18 22:31:26 6643s
# H-Ver = MR50G 1.0 : S-Ver = 1.11.4 Build 230317 Rel.61934n(4555)
# L = 192.168.0.1 : M = 255.255.255.0
# WAN = PPPoE : W = [IP]: M = 255.255.255.255 : G = [IP]
# Cnt = 10624, Free = 10195, Busy = 429
##########################################################################
  0days, 00:00:05, [lan]LAN: Set interface br-lan0 ip=192.168.0.1 netmask 255.255.255.0.
  0days, 00:00:17, [httpd]Http server start!
  0days, 00:00:19, [dhcps]Send OFFER with ip 192.168.0.100.
  0days, 00:00:19, [dhcps]Send ACK to 192.168.0.100.
  0days, 00:00:21, [wan]Wan ethernet port plug on.
  0days, 00:00:23, [pppoe]try special dial type 0
  0days, 00:00:23, [pppoe]TX PADI
  0days, 00:00:28, [pppoe]TX PADI
  0days, 00:00:33, [pppoe]TX PADI
  0days, 00:00:38, [pppoe]TX PADI
  0days, 00:00:44, [pppoe]TX PADT[session=0000]
  0days, 00:00:44, [wan]advanced ddns -wanChanged
  0days, 00:01:05, [pppoe]try special dial type 0
  0days, 00:01:05, [pppoe]TX PADI
  0days, 00:01:10, [pppoe]TX PADI
  0days, 00:01:15, [pppoe]TX PADI
  0days, 00:01:20, [pppoe]TX PADI
  0days, 00:01:26, [pppoe]TX PADT[session=0000]
  0days, 00:01:26, [wan]advanced ddns -wanChanged
  0days, 00:01:37, [pppoe]try special dial type 0
  0days, 00:01:37, [pppoe]TX PADI
  0days, 00:01:42, [pppoe]TX PADI
  0days, 00:01:47, [pppoe]TX PADI
  0days, 00:01:52, [pppoe]TX PADI
  0days, 00:01:52, [pppoe]RX PADO, AC-NAME=JP-BNG-J204-T3-PE-NR, AC-MAC=[MAC]
  0days, 00:01:52, [pppoe]TX PADR
  0days, 00:01:52, [pppoe]RX PADS[session=001c]
  0days, 00:01:52, [ppp][LCP]RX CONFIGURE_REQUEST
  0days, 00:01:52, [ppp][LCP]TX CONFIGURE_REQUEST
  0days, 00:01:52, [ppp][LCP]TX CONFIGURE_ACK[mru=1492, auth=C023/5, magic=03669AF4]
  0days, 00:01:52, [ppp][LCP]RX CONFIGURE_ACK[mru=1480, magic=000015B9]
  0days, 00:01:52, [ppp][PAP]TX AUTHENTICATION_REQUEST
  0days, 00:01:52, [ppp][PAP]RX AUTHENTICATION_ACK
  0days, 00:01:53, [ppp][IPCP]TX CONFIGURE_REQUEST
  0days, 00:01:53, [ppp][IPCP]RX CONFIGURE_REQUEST
  0days, 00:01:53, [ppp][IPCP]TX CONFIGURE_ACK[[IP]]
  0days, 00:01:53, [ppp][IPCP]RX CONFIGURE_NAK
  0days, 00:01:53, [ppp][IPCP]TX CONFIGURE_REQUEST
  0days, 00:01:53, [ppp][IPCP]RX CONFIGURE_ACK[ip=[IP], manu-dns= DNS]
  0days, 00:01:54, [pppoe]ppp0 set localIp [IP] remoteIp [IP] mtu 1480
  0days, 00:01:54, [wan]advanced ddns -wanChanged
  0days, 00:01:54, [wan]systool sntpc -sntpRequest
  0days, 00:01:54, [dnsproxy]Register Dns Detect
  0days, 00:01:54, [dnsproxy]Register primary = 0x1c2999cb, secondary = 0x2c2c99cb
  0days, 00:01:54, [cwmp]cwmp is not start
  0days, 00:01:54, [cwmp]cwmp is not start
  0days, 00:09:18, [dhcps]Send OFFER with ip 192.168.0.101.
  0days, 00:09:19, [dhcps]Send ACK to 192.168.0.101.
  0days, 00:31:17, [dhcps]REQUEST ip c0a80065 already reserved by [MAC]
  0days, 00:31:18, [dhcps]REQUEST ip c0a80065 already reserved by [MAC]
  0days, 00:31:18, [dhcps]REQUEST ip c0a80065 already reserved by [MAC]
  0days, 00:31:19, [dhcps]Send OFFER with ip 192.168.0.103.
  0days, 00:31:19, [dhcps]Send OFFER with ip 192.168.0.103.
  0days, 00:31:20, [dhcps]Send ACK to 192.168.0.103.
  0days, 00:31:20, [dhcps]Send ACK to 192.168.0.103.
  0days, 01:28:38, [cwmp]cwmp is not start
  0days, 01:30:09, [cwmp]cwmp is not start
  0days, 01:33:18, [cwmp]cwmp is not start
  0days, 01:34:18, [cwmp]cwmp is not start
  0days, 01:35:18, [cwmp]cwmp is not start

Exception:|2024-02-17  4:35:29|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-17 16:23:40|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-17 19:10:48|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-17 20:59:29|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-17 22:09:41|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-18 15:18:29|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-18 19:23:33|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]
Exception:|2024-02-18 20:40:32|
Assertion failed: &pppParams == params || &ppp6Params == params, file ./ppp/pppLib.c, line 864
.->[tposTaskEntry+64]->[netTask+a8]->[mt7626HandleRcvInt+214]->[ifnetReceiveMbuf+234]->[ppp_rcv+c]->[pppReceiveRtn+34]->[__assert+2c]->[excHookHandler+68]->[excJobAdd+60]->[msgQSend+20]->[tposQueueWriteCopy+50]->[tposQueueOperate+1a0]





 

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#1
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1 Accepted Solution
Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting. -Solution
2024-02-24 15:36:28 - last edited 2024-02-26 02:39:48

  @Kevin_Z 

Just downgraded the firmware, and it appears the problem is resolved as I haven't seen any errors in the log file so far. 

Thank you for help. 

Recommended Solution
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#9
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-19 10:01:20 - last edited 2024-02-21 11:24:06

Hello @Sunrise18, thank you for posting in the TP-Link community.

 

Generally, for a TP-Link router random restarting issue, we would suggest users try the suggestions in the following thread to observe if any will help:

What can I do if my Router keeps Rebooting randomly?

 

If the issue persists, it's suggested to contact the manufacturer's technical support to be advised further. Thank you.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-21 11:23:51

Hi @Kevin_Z, 

 

I've contacted Mercusys Support both via email and by phone
 

Unfortunately, I haven't received any response via email, and the support agent I reached by phone suggested a hard reset of the router, but the issue persists.
 

I have a question. Since there's no new firmware available, should I try downgrading to the older version? My current firmware version is 1.11.4 (EU), and the most recent one available on the Mercusys website is 1.11.3(EU). Would downgrading cause any problems? 

If downgrading the firmware is not recommended, What could i do next? 

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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-21 11:46:21

@Sunrise18 

 

Was the router working properly before you upgraded to the latest 1.11.4 version? If yes, you may try to downgrade to the previous version, which is 1.11.3, then check again if it will run properly.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-21 13:36:59 - last edited 2024-02-21 20:28:02

  @Kevin_Z 

I don't have specific information about version 1.11.3, as I upgraded my router to 1.11.4 during the first-time setup. Therefore, I can only assume that 1.11.3 was a stable version, as mercusys hasn't provided the new version on their wesbite. 

So I'm gonna try downgrading. But if that doesn't work, what else can I do? also does downgrading firmware can void warranty 

Mercusys email support through their wesbite isn't working (See image attached )



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#5
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-22 08:46:28

@Sunrise18 

 

This is what I can find on their global website, where there is a 1.11.4 version:

https://www.mercusys.com/en/download/mr50g#Firmware

 

However, on the Indian local website, it seems the 1.11.4 version is missing:

https://www.mercusys.co.in/download/mr50g#Firmware

 

As you can check from the two sites, both are EU versions, so I guess you can downgrade to the previous 1.11.3 version.

 

For the support email contact info, do you mean there is no response or you cannot submit your help request? In either case, you may call them or try to email support.in@mercusys.com directly.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-22 09:54:39

  @Kevin_Z 
 

Thank you for your assistance. I haven't received a reply from support.in@mercusys.com (sent on February 19th and 21st). I've also contacted Mercusys via call, but they only suggested hard resetting the router and trying a different power adapter.
 

Today, I tried contacting them again through https://www.mercusys.com/en/support/contact-technical-support/#email-support. I'll wait a few hours for a response. If I don't hear back, I'll consider downgrading the firmware.
 

The router is under warranty, but there's no store nearby and I rely on the Wi-Fi for work, so returning it by courier isn't feasible. Therefore, I'm seeking assistance from a service engineer who can diagnose the issue or help me upgrade the firmware (similar to how upgrading firmware fixed this problem in some Tp Link Routers).

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#7
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-23 10:02:08

@Sunrise18 

 

If unfortunately, support doesn't reply to you, you can try to downgrade the firmware to the previous version and monitor if it will work properly.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting. -Solution
2024-02-24 15:36:28 - last edited 2024-02-26 02:39:48

  @Kevin_Z 

Just downgraded the firmware, and it appears the problem is resolved as I haven't seen any errors in the log file so far. 

Thank you for help. 

Recommended Solution
  1  
  1  
#9
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-26 02:41:26

@Sunrise18 

 

Good job. I would suggest you keep an eye on the overall running and performance of the router.

 

Do let their support know if there is anything new that comes up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#10
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Re:HELP !!! Mercusys MR50G AC1900 Wireless Dual Band Gigabit Router is randomly restarting.
2024-02-26 13:32:18

Update: I have received reply from the Mercusys Global Team (support@mercusys.com) and They have provided me with beta firmware for the router, which should solve the problem of router restarting.

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#11
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Views: 2333

Replies: 12

Tags

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ISSUES
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