Can't manage any more networks with Deco App

Can't manage any more networks with Deco App

Can't manage any more networks with Deco App
Can't manage any more networks with Deco App
2024-04-29 08:45:54
Tags: #Mobile app

Hi,

 

I'm currently either an owner or a manager of 9 different Deco networks in different locations. Some are networks I own, others are networks I manage on behalf of my customers/clients. I can't seem to add anymore networks to my app. If someone adds me as a manager it doesn't appear on my app. Can this be rectified?

 

As a technician, many people rely on us to choose and install the best network option for them and there seems to be a lack of support for us to do this. I am now having to use the customers own phones to setup the networks which means they can't use their phones for upto 2 hours (depending on network size and configuration).

 

Is there a way to fix this without opening multiple accounts with multiple email addresses?

 

Thanks in advance!

  1      
  1      
#1
Options
2 Reply
Re:Can't manage any more networks with Deco App
2024-04-30 04:44:00

@Decisive According to this support page (What’s the difference between an owner account and a manager account?), the owner can set "up to eight" manager accounts for a single Deco network.

 

While this doesn't confirm it, I think "9 networks overall" is the limit of one single TP-Link ID (email).

 

Also, I get where you're coming from, but customers shouldn't "rely" this much on technicians to set up & manage Deco networks.

 

The whole point of Deco app is that customers (or any of their family members) should have primary control of their respective networks.

Just a M4 (2-pack) user who regrets buying it
  1  
  1  
#2
Options
Re:Can't manage any more networks with Deco App
2024-04-30 06:19:34

  @Decisive 

Hi, I remember there isn't a limit to how many networks can be owned/managed by one TP-Link email ID.

For example, I checked the public email ID on my phone and there are 11 Deco Mesh networks. So I think it should be more than 9.

  0  
  0  
#3
Options