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Parental controls Bedtime and time limits not working

DarkCruz

2024-04-30 10:13:11

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Registered: 2024-04-30

Parental controls Bedtime and time limits not working

2024-04-30 10:13:11

Tags: #Parental Control #HomeShield

Model: Deco X75

Hardware Version:

Firmware Version: 1.2.5

Hello,

When using the deco app, if I set bedtime and time limits for my son device. It takes same time to confirm the change but when I come back, the app doesn't show anymore the current settings for the limits. Those limits are still applied but it is really difficult to manage them.

Can someone help ?

Thanks,

5 Reply

David-TP

2024-05-06 01:27:29

Posts: 12361

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Registered: 2020-04-14

Re:Parental controls Bedtime and time limits not working

2024-05-06 01:27:29

@DarkCruz

Hi, welcome to the community.

Can you reproduce this issue on different parental control profiles?

If yes, can you record a video clip for me?

It would be highly appreciated if you could refer to this link to submit the APP log:

How to submit Deco APP log

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

ElBroki

LV1

2024-09-27 01:17:08

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Registered: 2024-09-27

Re:Parental controls Bedtime and time limits not working

2024-09-27 01:17:08

@DarkCruz IM having the same issue, It seems there's an issue with Parental controls.
Setting bedtimes does not stick correctly and the profile will randomly block devices attached to it. Countless people mentioning this on Reddit also and it seems no solutions is being provided. For a paying feature this should be something that should be fix promptly.

David-TP

2024-09-27 02:25:19

Posts: 12361

Helpful: 1711

Solutions: 1120

Stories: 9

Registered: 2020-04-14

Re:Parental controls Bedtime and time limits not working

2024-09-27 02:25:19

@ElBroki

Hi, welcome to the community.

Do you mean that Bedtime didn't take effect according to the schedule?

Are you able to constantly reproduce this issue under different Parental Control profiles?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

- Please also attach some screenshots of your current Bedtime Configuration

Thank you very much and best regards.

ElBroki

LV1

2024-09-27 02:54:37 - last edited 2024-09-27 02:56:40

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Registered: 2024-09-27

Re:Parental controls Bedtime and time limits not working

2024-09-27 02:54:37 - last edited 2024-09-27 02:56:40

Hello @David-TP ,

What I mean is that for some reason when enabling features within the kids parental profile, they will disable themselves after a minute or so of leaving the parental control menu. Sometimes Devices on that profile will get blocked and the only way to fix it is to either Remove the device or Delete the profile.
Other times when i try to set an age it would just bug out and say its not able to at this time.

Yes I can reproduce for each Profile.

Below you can see by the last picture Bedtime is OFF after enabling it then leaving the settings for the profile the "Adjust" Button is no longer there and bedtime is set to off.