Issue with either X55 or Firmware (new x55 firmware release 1.5.5)

Issue with either X55 or Firmware (new x55 firmware release 1.5.5)

Issue with either X55 or Firmware (new x55 firmware release 1.5.5)
Issue with either X55 or Firmware (new x55 firmware release 1.5.5)
2024-08-09 05:56:36 - last edited 2024-08-12 01:13:43
Model: Deco X55  
Hardware Version: V1
Firmware Version: Deco X55(US)_V1_1.5.1 Build 20240417

I own 2 X55 v1.0 routers which are at 2 different locations. I am able to see both through the Deco app. This week I received a message that the X55 router that is at the other location was updated to firmware 1.5.5. I decided to do a manual firmware update on the router that I have at my location and noticed that it would not update.  It just said I had the latest version.  I checked the support site and noticed that after my current firmware of 1.5.1 there had been another firmware release v1.5.3 I am not sure why the router is not recognizing that firmware and why my other router is able to do an auto update. I am thinking that firmware v1.5.1 must have broke the that function on my current router.  So I changed the settings to do an update update at a specific time that I am asleep at and it still did not update. Today I decided to update my router's firmware manually instead by downloading the file and upgrading it through the routers gui.  I am now on v1.5.3.  Not sure how my other router got v1.5.5 but it is definitely not listed on the support site. I have also seen other owners say they have received a firmware update on a different model to only find that firmware is not listed on the site and that only 1 router is updating while the others are not.

 

Any ideas how I can fix my router to accept a manual update of firmware when I use the deco app or even auto update?  I like to have this feature working again please.

 

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Re:Issue with either X55 or Firmware (new x55 firmware release 1.5.5)
2024-08-12 07:59:05

  @Flaquirry 

Hi, Thanks for the feedback.

It is suggested to refer to this link to manually update the 1.5.5 via web interface:

Deco X50/X55 V1 1.5.5 Optimize The Overall App Experience / Network stability

Wait for your reply and best regards.

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