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DECO X50 - The satellite device is offline on the app while it actually works regularly

afazio

2024-09-08 22:43:58

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Registered: 2023-05-20

DECO X50 - The satellite device is offline on the app while it actually works regularly

2024-09-08 22:43:58

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Model: Deco X50

Hardware Version: V1

Firmware Version: 20231229 rel 43148

For a few months it happens that the satellite device has been offline but in reality it works regularly.

What does this problem depend on?

Thank you

File:

IMG_3052.pngDownload

1 Reply

David-TP

2024-09-09 03:17:52

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Registered: 2020-04-14

Re:DECO X50 - The satellite device is offline on the app while it actually works regularly

2024-09-09 03:17:52

@afazio

Hi, Thank you very much for the feedback.

Please install the beta firmware here for Deco X50_V1.2 to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

Wait for your reply and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

afazio

2024-09-08 22:43:58

Posts: 8

Helpful: 5

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Registered: 2023-05-20

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DECO X50 - The satellite device is offline on the app while it actually works regularly

DECO X50 - The satellite device is offline on the app while it actually works regularly

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