cant stop connection notifications after changing main Deco

cant stop connection notifications after changing main Deco

cant stop connection notifications after changing main Deco
cant stop connection notifications after changing main Deco
Ayer
Tags: #Deco App Related ##rogue_notifications
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.1.5 build 20240419 rel. 73943

I recently changed my main deco by adding in a Deco X50-5G.

the old Deco M5 and 1 other M5 are still a part of the mesh.

I keep getting both notifications and email alerts for new connections which seems to be happening every few minutes.

 

I have seen a similar thread but with no resolution.

I am thinking tha the old Deco main unit is sending out the alerts??  Wonder if I should reset this one to factory default and re add to the network.

 

I have obviously turned off all notifcation options in the app.

 

Any suggestions welcome.

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#1
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3 Reply
Re:cant stop connection notifications after changing main Deco
Ayer

  @alsaolem 

Hi, I think you could try to remove the satellite "old Deco M5" by holding the reset pinhole for 1s first, temporarily leaving 1*Deco X50-5G+1*satellite Deco M5,  then check whether the issue continued.

- If there are no longer constant connection alerts, we could add this Deco M5 back to the Mesh system again.

Wait for your reply and best regards.

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#2
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Re:cant stop connection notifications after changing main Deco
Hace 20 horas

  @David-TP 

hi. I had tried this previously by removing the old Main deco. 
I have now removed both M5s from the network and did still get a couple of alerts. Then it went quiet so I added the M5s back one at a time. 
Each time I got a couple of alerts then it stopped. 
I have added both now and have still had a couple of alerts but nothing like the number I was getting. 
ill monitor and see how it goes. 
 

FYI I didn't use the button reset just deleted from the network which deco says is the same as a factory reset. 
Thanks for your rwaponse
 

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#3
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Re:cant stop connection notifications after changing main Deco
Hace 2 horas

  @David-TP 

hi

 

i am still getting device connection emails 

nothing has really changed tbh. 
The deluge of alerts from the other day was due to an issue with the firmware on x50 and the guest network which I use for my IoT devices. These kept on disconnecting and reconnecting. A new firmware was issued that largely fixed this issue although I still get a few network disconnections on the guest network. 

 

But the fact remains that I cannot stop the email alerts for any device connecting to the network. 
e.g.  if I disconnect my phone from the network then reconnect I get a new decive alert. 
 
Any further suggestions please?

 

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#4
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Replies: 3

Tags

Deco App Related
#rogue_notifications
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