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ARCHER AX5400 LAN CABLE DROPPING

ARCHER AX5400 LAN CABLE DROPPING

ARCHER AX5400 LAN CABLE DROPPING
ARCHER AX5400 LAN CABLE DROPPING
2024-11-13 14:09:28 - last edited Thursday
Tags: #Network Connectivity
Model: Archer AX72  
Hardware Version: V1
Firmware Version: 1.2.6 Build 20240619 rel.72016(5553)

I'm having this issue with LAN CABLE beeing disconnected from my router time to time.

 

Tested my computer directly with my ISP router and everything works fine also tested with my old router and everything works fine.

 

Sometimes takes a lot of time for dropping but other times keep ocurring directlly.

 

I found other similar threads about this as well but without any public solution.

 

I really need help on this since I use my home networking for work.

 

=====================================

 

2024-11-13 10:59:41 Led Controller INFO [1124] Start to run WAN1_ON

2024-11-13 10:59:41 Led Controller INFO [1124] Start to run WAN0_OFF

2024-11-13 10:59:41 Led Controller INFO [1124] Start to run LAN_ON

2024-11-13 10:59:38 Led Controller INFO [1124] Start to run WAN1_ON

2024-11-13 10:59:38 Led Controller INFO [1124] Start to run WAN0_OFF

2024-11-13 10:59:38 Led Controller INFO [1124] Start to run LAN_OFF

2024-11-13 10:59:36 Led Controller INFO [1124] Start to run WAN1_ON

2024-11-13 10:59:36 Led Controller INFO [1124] Start to run WAN0_OFF

2024-11-13 10:59:36 Led Controller INFO [1124] Start to run LAN_ON

2024-11-13 10:59:34 Led Controller INFO [1124] Start to run WAN1_ON

2024-11-13 10:59:34 Led Controller INFO [1124] Start to run WAN0_OFF

2024-11-13 10:59:34 Led Controller INFO [1124] Start to run LAN_OFF

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#1
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1 Accepted Solution
Re:ARCHER AX5400 LAN CABLE DROPPING-Solution
3 weeks ago - last edited Thursday

@FabioPadua 

 

Yes, I assume so.

 

A 15-20 meter Ethernet cable built into the wall might affect network connectivity, especially if the cable is old or of lower quality. Generally, Ethernet cables can transmit data effectively over such distances, but factors like cable type (e.g., Cat5e, Cat6), age, and installation quality can impact performance. If the cable is damaged or not up to current standards, it may lead to slower speeds or connectivity issues.

 

If possible, it's suggested to test the connectivity with a new Cat5e or Cat6 cable.

 

Please let the community know if replacing the cable helps with the LAN connectivity issue. Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:ARCHER AX5400 LAN CABLE DROPPING
2024-11-14 07:24:05

  @FabioPadua 

Hi,

 

Please test with different Ethernet cables and different LAN ports on the router.

And also check if the other wired or wireless devices also have unstable issue when connected to the router.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:ARCHER AX5400 LAN CABLE DROPPING
2024-11-14 10:53:19

  @Sunshine 

 

Thanks for your answer. 

 

I did the following test:

 

1 - ~1 hr of test using a network cable test device (testing every single wire in the cable) in both ends of the cable >> 100% success rate

2 - Different devices (laptop and both Playstation's 4 and 5) with the same cable

3 - The problem is occurring in a really random time. Sometimes I spent over 4 hrs direct without any issue. But sometimes I face this problem recurring like the log I shared (5 times disconnecting and re-connecting in 2 minutes window).

 

I'm really sure it's not the cable problem here.

 

Os: Both flow control option in LAN menu are disabled (RX and TX).

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#3
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Re:ARCHER AX5400 LAN CABLE DROPPING
3 weeks ago

@FabioPadua 

 

Have you tested the connectivity with a different cable? I understand you've tested the existing cable quality and it's good, but I still suggest testing the connectivity with another cable.

 

BTW, how long is the cable between the AX73 and your PC? It's also suggested to try with a shorter cable.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:ARCHER AX5400 LAN CABLE DROPPING
3 weeks ago

  @Kevin_Z - Not tested with another cable (I can do that);

 

The distance between the router and my PC is pretty long btw. I would say between 15 and 20 metters (due the path inside the walls in my house). Do you think this could be a problem??

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#5
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Re:ARCHER AX5400 LAN CABLE DROPPING-Solution
3 weeks ago - last edited Thursday

@FabioPadua 

 

Yes, I assume so.

 

A 15-20 meter Ethernet cable built into the wall might affect network connectivity, especially if the cable is old or of lower quality. Generally, Ethernet cables can transmit data effectively over such distances, but factors like cable type (e.g., Cat5e, Cat6), age, and installation quality can impact performance. If the cable is damaged or not up to current standards, it may lead to slower speeds or connectivity issues.

 

If possible, it's suggested to test the connectivity with a new Cat5e or Cat6 cable.

 

Please let the community know if replacing the cable helps with the LAN connectivity issue. Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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