Hi,@Julian2111 Thank you for posting on our business forum. Regarding the decoding capability of 8-ch 4MP: This typically refers to the number of channels and resolution that the NVR can...

Hi,@RoyBoo Thank you for posting on our Business forum. Could you please provide your port forwarding configuration settings on the controller? We also suggest you try updating your controller...

Hi, @KaTaLy5t To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260427664,...

Hi, @bm_999 It's OK. Please find the Q&A: Q1: What is the difference between POE and Passive POE? A: POE generally refers to standard POE (also called Active POE), which requires power negotiation...

Hi,@whereisaaron Thank you very much for your feedback. Since the packet capture function is a newly added feature introduced in Controller V6.1, it is not yet compatible with all switch models at...

Hi,@whereisaaron Thank you for posting on our business forum. We would like to kindly confirm with you: are you referring to the issue that your switch does not support the Packet Capture function in...