@Neil_2025_ Hi, For the reported phenomenon, it's important to understand the wake-up mechanism of the Tapo battery-powered camera. The camera wakes up by its PIR sensor in most cases, which detects...

@Annepackard Hi, If you can't load the camera's live feed in the Tapo app, please refer to the following instructions to troubleshoot. What should I do if I can't view the Tapo camera? If you...

@pedroabs Hi, You can refer to the following instructions to troubleshoot if you are unable to control your camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the...

@MrCupcake Hi, Usually, on the camera's Playback & Download > Playback > Cloud icon/SD card icon page, you can scroll up and down the list under Detected Events to quickly select the video clips you...

@Andrea10 Hi, You can refer to the following instructions to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the same...

@Peter-75 Hi, Is the phenomenon you encountered that you need to tap Pan & Tilt Correction after opening the Tapo app, then you can pan or tilt the camera on the camera's Live View > Pan & Tilt page?...