@angiem Hi, Please confirm the following information for the reported issue. 1. What's the LED status on the camera after firmware updating? 2. When you hold the reset button for 10 seconds to...

@Moley6 Hi, You can refer to the instructions below to troubleshoot if you fail to configure the Tapo camera. What should I do if I fail to configure Tapo Camera? In your situation, it's recommended...

The Tapo outdoor cameras are designed to be dustproof and waterproof. However, they may suffer water ingress under some special conditions, causing the live feed image to be blurry. Below are some...

@Derek_M16 Hi, The Away mode and the Home mode are two different sets of Detection, Alarm, and Notification settings for Tapo cameras. You can tap the button on the Tapo app > Cameras tab to quickly...

@DSpy Hi, Based on your description of the camera usage scenario, Tapo C500 can meet your needs. For example, on the camera's monitor area, if there is an area that does not belong to your yard after...

@Manu35150 Hi, Check if your phone has installed firewall, VPN, or antivirus apps and if they are enabled. If so, disable or uninstall them for a try. Best Regards