@WSC4 Hi, The bulb shape under the camera is not infrared light for the camera, it's the motion sensor. Best Regards

@Mauro_A Hi, It's recommended to refer to this thread to troubleshoot the issue. Best Regards

@Its_ShubhamK Hi, Our tech team is following up on your case via email, and it suggested to reply to the email for further assistance. Best Regards

@Giordano Hi, Please ensure the camera's microphone and speaker's volume are set to maximum > try to play music on a phone/tablet in front of the camera > go to another room and watch the camera via...

@RickyG52 Hi, Thank you for your feedback. I will forward it to the relevant departments for testing and improvement evaluation. If you can provide a clear comparison, it would be greatly...

@Aquaravian Hi, In your case, you can contact your retailer or local support to check if your camera is under warranty. Best Regards