@Derek_M16 Hi, Thank you for your attempts and sharing of experience~ Best Regards

@StingrayBakar Hi, Please refer to the tips here. Best Regards

@RickyG52 Hi, The two cameras are not placed in exactly the same position, and the objects and environment monitored by the cameras may cause a little difference in the picture. From the image...

@Niler Hi, When the problem happens, whether the snapshots under the timeline disappear? Please refer to the instructions below to collect the camera log, and let me know when you have the log file....

@Mike989856 Hi, You can refer to the instructions below to troubleshoot when fail to configure the camera. What should I do if I fail to configure Tapo Camera? If the problem remains, please confirm:...

@Amarocks Hi, It may be your camera does not connect to the internet or cloud server so you can't control it remotely. 1. What's the model number of your router? Please confirm your router is working...