@Choc Hi, From your description, it seems your NC450 is connected to your router's Wi-Fi thus it won't connect to the AP's Wi-Fi. You can try to press the reset button on the camera for 10 seconds to...

@Isaverandom Hi, You can refer to the instructions below to troubleshoot the reported issue. What to do if I can't control my Tapo cameras on the Tapo app? Generally, if your camera is connected to...

@NiladriSR Hi, It's unable to downgrade the firmware on the Tapo camera, but we will help solve the problem that occurs on the new firmware. Does the Tapo C500 with MAC address "24-XX-XX-XX-XX-EC"...

@Daddy03 Hi, Please describe your problem phenomenon and usage scenario if you need further assistance. Best Regards

@1Ulf2 Hi, I'm unable to watch the video since it's private. You may upload the video to your cloud server(such as Google Drive), generate a link to download it, and then send me(@Solla-topee) the...

@J-C.G. Hi, 1. Have you enabled the Geofencing feature on the Tapo app>Me>Tapo Lab page? 2. The trigger of the smart action entry should be you bring this phone In or Out rather than bring other...