@Michel_D Hi, For questions about the VIGI cameras, it's recommended to start a new thread here for further assistance. The Tapo app is unable to manage the VIGI cameras. If you want to buy a Pan &...

@Hompie Hi, You can upload the videos to your cloud server(such as Google Drive), then generate a link and send me(@Solla-topee) the link via a private message to download it. If you have not...

@bodegaboy Hi, If the SD card has the same issue after you format and insert it into the camera, please send me the log for further analysis. You can upload the log to your cloud server(such as...

@corofa Hi, 1. Since the Tapo D230 is a battery doorbell camera, the LED will turn off when it goes into the sleep status. 2. Are you referring to the phone won't receive the video call when someone...

@FabioSampa Hi, Please confirm the following information for the reported issue. 1. What's the model number, capacity, and format of your SD card? Can you share the purchase link to your SD card? 2....

@bodegaboy Hi, Please confirm the following information for the reported issue. 1. What's the model number, capacity, and format of your SD card? Can you share the purchase link to your SD card? 2....