@Nitabashin Hi, If you have a new router and a new Wi-Fi network, to connect the Tapo camera to the new Wi-Fi network, please press the reset button on the camera for 10 seconds to perform a factory...

@summer_user Hi, Please confirm the following information for the reported phenomenon. 1. When you try to stream the camera at high resolution via ONVIF to Synology, what phenomenon will occur in the...

@ecorb Hi, As shown in the instructions below, the EC71 does not support the device sharing feature, so it cannot be shared with others. Share Kasa Devices through Tapo App Best Regards

@Basboi85 Hi, For best performance and to ensure the stability and safety of your camera, we recommend using the original power adapter and cord that comes with your camera to power it on. If you use...

@Sopha1961 Hi, If your camera does not return to the correct position after tracking, and its viewpoint is offset. Please refer to the instructions below to troubleshoot. What to do if the Tapo...

@Cych Hi, Thank you for your explanation. While we don't have specific details on whether and when such a product will be available, I'll log the product request and pass it along to the relevant...