@Rai1706 Hi, You can refer to the instructions below to troubleshoot if the camera keeps showing offline on the Tapo app. What should I do if my Tapo smart devices keeps losing connection or going...

@Dyaan Hi, When the Tapo camera has Motion Tracking/Auto Tracking enabled, the camera's position where it started tracking the event is the original position. Generally, after tracking an event, the...

@Simone_72 Hi, Please double-check the LED status on the Tapo C220, is the LED solid amber when the problem happens? Solid red LED means the camera is staring up. If reboot your router will recover...

@jeremiahquilla Hi, Below are some suggestions on the reported issue. 1. Go to your phone's Settings>Permissions page to confirm if the "Access files and media" permission is enabled for the Tapo...

@Cupcake1 Hi, Please confirm the following information for the reported issue for further analysis. 1. Refer to the instructions below to collect the camera log and let me know when you have...

@Indranig Hi, You can refer to the instructions below to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? If the problem...