@ilmoro Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart devices keeps losing connection or going Offline? If the...

@TapoAsia Hi, Usually, the 128G SD card can store video clips longer(more than 1 day). In this situation, you may not select the correct date on the camera's Playback page thus you can't see that...

@JamesTL Hi, The firmware is sent to your camera, and you can refer to the instructions below to update the firmware. Please ensure your camera can be controlled locally and remotely when upgrading...

@Vagg Hi, From your problem description, the problem seems that the PIR sensor of the camera cannot detect the infrared radiation changes caused by motion, and thus the camera will not wake up after...

@TheYoda Hi, Is the Archer AX55 the access point, or is it the wireless router and another access point connects to it and near the camera? If the Archer AX55 is the wireless router, your camera is...

@veehexx Glad to hear the case is solved!