@Benny-A Hi, I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@vBagnet Hi, If you have not tried to factory reset the camera and reconfigure it, you can hold the reset button for 10 seconds on the camera to reset it, then refer to the instructions below to...

@TheYoda Hi, The problem may be related to the Wi-Fi signal strength. Please try to power off the camera, power on it, and then check if it will reconnect to a Wi-Fi network and work. If so, go to...

@IzzyF Hi, Usually, no blue dots on the date means no cloud video clips stored on the cloud server on that date. You can refer to the instructions below to troubleshoot if there are no cloud video...

@nobel_peter Hi, Thank you for your feedback, you can refer to the instructions on this thread to see the alternative solution for your request. Best Regards

@J3bus Hi, The latest firmware(1.1.9) of the Tapo C220 still supports the RTSP/ONVIF protocol, we don't have the instructions to downgrade the firmware, and it is also not recommended to do that. In...