@Cat_12345 Hi, It seems you logged in to your iPhone with a shared account rather than the owner account, so that you can receive detection notifications but can't see cloud video clips. On both...

@muhleevouge Hi, If there is no power outage during firmware update, you can contact your retailer or the local support team to check whether the camera is under warranty. Best Regards

@Ghost_Graveyard Hi, Typically, if the camera is configured successfully via Wi-Fi, after connecting it to the router with an Ethernet cable, the wired connection will take effect immediately. For...

@Gelindo Hi, The latest firmware v1.3.16 for the Tapo C310 V1 has been fully released. If your camera can't detect the new firmware, it may be that the camera is not connected to our cloud server....

@mo2610622 Hi, Usually, before purchasing the camera, you can see that the camera provides a full 360º horizontal and 116º vertical range for pan and tilt on our official website > Tapo C260's...

@LuisSantos12 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. After you receive the email, it's recommended to reply...