@Dayi7789 Hi, You can refer to the instructions below to troubleshoot if you fail to control the camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? Please help confirm...

@RobyRaviMilano Hi, We do not have the camera's login username and password since it was created by the customer. If you see the below instructions in detail, in step 5), it will ask you to set a new...

@Bubbiloks Hi, 1. You can set the Motion Detection sensitivity to Normal and check if it helps. 2. According to the video, it seems the following section(marked red) changes when the car passes. It's...

@stryke Hi, If the problematic cameras are configured with the wired and Wi-Fi connection simultaneously, you may try to factory reset the camera, reconfigure it, and set up the wired connection only...

@dkatsarioris Hi, 1. In the first location, are you able to access the RTSP stream of the Tapo C200 remotely or locally? Is the camera showing online on the Tapo app when the phone is in the same...

@Zigaroo Hi, It seems to be a display issue on the Deco app since the Tapo cameras work actually, it's recommended to start a new thread here for further help. Best Regards