@DanLes Hi, From the problem description, it seems the camera can't be reset successfully. You can try to hold the reset button for 10-15 seconds to factory reset the camera, and if the problem...

@moc143 Hi, Please help confirm the following information for the reported issue. 1. Have you subscribed to the Tapo Care service or have inserted an SD card into the camera to store video clips? 2....

@Liatty Hi, Thank you for the provided information. 1. Do you still remember the firmware version installed on the camera before version 1.1.13? 2. Have you inserted an SD card into the camera for...

@Duraisdm Hi, You can refer to the instructions below to troubleshoot if fail to control your camera remotely. What to do if I can't control my Tapo cameras on the Tapo app? Please confirm the test...

@Calax Hello, Thank you for your feedback here. While we don't have any specific details that I can share about whether these features can come to the product or when they might, I'll log the feature...

@Dayi7789 Hi, 1. Usually, you can control your Tapo camera locally and remotely after configuring it successfully on the Tapo app, and no additional settings need to be configured to control the...