@AngieDTM Hi, In this situation, it's recommended to check if there are special settings, such as MAC Filtering, Parental Control, or Firewall rules on the router that may block the 2nd camera from...

@Claremont Hi, 1. It's suggested to refer to the instructions below to ensure you have factory reset the camera successfully. You can hold the reset button for 10s to reset the camera. How to reset...

@Ivymantled Hi, You can try the following steps and check if they help. 1) On the camera's Device Settings>Detection page, turn off the Auto Tracking feature if it's enabled. 2) Go to the Video &...

@Bubbiloks Hi, 1. You can upload the video recordings to your cloud server(such as Google Drive), generate a download link and send it to me to download the video recordings. 2. On the camera's...

@RobyRaviMilano Hi, It's recommended to hold the reset button for 10 seconds to factory reset the camera again, ensure your operation is no problem by referring to the UG, and then refer to the...

@dkatsarioris Hi, You can refer to the instructions below for troubleshooting if your cameras have an offline issue. What should I do if my Tapo smart devices keeps losing connection or going...