@Snich Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Once you get...

@Louis14 Hi, The Tapo cloud server should be fine since most customers' smart devices are working. In your situation, you may try to reset a camera, such as Tapo C225, enable a hotspot Wi-Fi on your...

@Manfred-1 Hi, Usually, you can receive notifications on your phone to alarm you when the Tapo camera detects events if the notification feature is configured correctly, however, the camera does not...

@Splanch Hi, In general, on the Tapo app>Sensor's Device Settings page, if you can see the Notifications option, you can turn it on and select Always Send Me Notifications, then you can receive...

@DropeArias Hi, It's recommended to troubleshoot refer to the instructions here and let me know the test results of each step. How many devices are streaming the camera when you establish the...

@GTook Hi, Firstly, please check if the solar panel and the camera are connected fine in the hardware connection. If so, check if the solar panel is in a place with sufficient sunlight. If the...