@Tor88 Hi, In general, the camera won't alarm when the Alarm feature is turned off. When the camera alarm, have you checked on the Tapo app>camera's Device Settings>Alarm feature page to see if this...

@ReallyBad Hi, Below are the common instructions to troubleshoot when you fail to configure the Tapo camera. What should I do if I fail to configure Tapo Camera? If your problem remains after...

@CMitchell71 Hi, If your configurations are not changed but no playbacks available at all, firstly, it's suggested to remove the SD card from the camera, connect it to a computer via an SD card...

@phocean Hi, I have reported the case to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. After you...

@ChavaLabs Hi, Please help confirm the following information for the reported case. 1. On the Tapo app>Home page, please send me a picture of your Tapo C420. 2. Please take a picture of the...

@RadeCH Hi, I did a test with the Tapo C510W(FW v1.2.1) and I can establish the RTSP/ONVIF connection successfully. Can you try to factory reset the camera, reconfigure it, and then check if you can...