@Snich Hi, If you can cooperate to locate the reported issue, it would be highly appreciated. 1. If you have selected Smart Mode but the spotlight does not turn on when the camera detects an event,...

@Francesco58 Hi, Thank you for sharing the video. The provided video is smooth when watching. Can you share another video that shows the reported problem? If you watch the video stored on the SD card...

@conectionist Hi, You can go to the camera's Device Settings>Advanced Settings>Display Settings page, select the Compatible Mode, and check if it helps. If the problem remains, download and install...

@phocean Hi, For the unstable issue, I hope to collect more information about the problem phenomenon for troubleshooting, such as the LED status on the camera when it drops the connection, the...

@01Gina Hi, If the Privacy Mode turns on automatically: 1. Go to the Tapo app>Cameras tab>Home Mode or Away Mode page to check if your camera is included. If so, tap your camera and check if the...

@christoskelton Hi, Glad to hear that the problem is solved and from your description, it should be you have not reset the camera successfully before reconfiguring it thus you can't set it up....