@Simon2 Hi, The video quality strategies vary on different camera models. From your test, the resolution of the video recordings stored on the SD card is the same as the Video Quality you configured...

@Dunmer Hi, We just released the instructions that may help in this case, you can refer to the tips one by one to troubleshoot and let me know the test results. What Can I Do if My Camera Frequently...

@tanmin01 Hi, Thank you for your detailed explanation, however, there is no option to adjust the time you mentioned. In this situation, you can start a new thread here to request this feature for the...

@Rignus Hi, I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm. Best Regards

@Megan_Barrett Hi, Our tech team has contacted you via email(ticket ID is TKID240308914), it's suggested to send a video that shows pets are moving in front of the camera, but it won't trigger the...

@Rizza-V Hi, It's recommended to test with the beta app I sent to you via a private message and check if it will solve the problem. Best Regards